Adding a new email address or user for Office 365 Small Business

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

If you need to add an additional email account or a new user follow the steps below:

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Click on the Email Summary Button.
  3. On the right hand side, there is a list of the licences that you've got. It's a good idea to make sure that you've got enough licences available to assign before you move on.

    Note: with Business Essentials you get 10 lite licences. You have to buy Office 365 Small Business licences separately.
  4. Click the Add New User button.
  5. Enter your details then click Next.
  6. Choose a Username - this'll be the bit before the '@' symbol of your email address.
  7. Select the domain that you want to use. Then choose your password, (make sure you keep it safe for later).
  8. You'll be asked to choose a licence type, will depend on the domain that you chose.

    Note: with Office 365 all domains have to have the same type of licence. So if you've got a premium licence on the domain already, your new user will need a premium licence. And if the domain you choose has "lite licences", the new one will also have to be lite.
  9. Click Next.
  10. Review your details, and then click Next.
  11. After a few minutes you'll see a confirmation message and your account is ready to be used.

If you need to add an additional email account or a new user follow the steps below:

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage. It's a good idea to make sure that you've got enough licences available to assign before you move on.
  3. Click Create Email Account.
  4. Complete the required details and click Continue.
  5. Now check your details and click Create email account.
  6. Click Finish.
  7. You'll receive a temporary password so you can activate your new email account. This will be via an email or text depending on what you chose in step 4.
 

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