Cancelling Office 365 Small Business

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

If you want to cancel your Office 365 subscription, you'll need to contact us. Before you do, you'll need to de-activate your mailboxes. This must be completed one mailbox at a time.

First, make sure you've downloaded and backed up all of your mailbox content. When you've completed your back up, you'll need to de-activate your Office 365 mailboxes.

Simply follow the steps below:

  1. Sign in to Manage services with your username, like you@yourcompany.com and& password.
  2. Click on Email Summary.
  3. Select each unwanted Secondary User.
  4. View license will confirm your license type.
  5. Click De-activate mailbox (this may take up to 30 minutes).
  6. Make sure you've backed up your account before continuing and click Yes. You'll see an on-screen confirmation.
  7. Repeat the process for all remaining mailboxes on your domain and click Yes when you see the final warning box.
  8. All mailboxes on your domain are now inactive.

Now contact us to cancel your Office 365 service or licences.

If you want to cancel your Office 365 subscription, you'll need to contact us. Before you do, you'll need to de-activate your mailboxes. This must be completed one mailbox at a time.

First, make sure you've downloaded and backed up all of your mailbox content. When you've completed your back up, you'll need to de-activate your Office 365 mailboxes.

Simply follow the steps below:

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. Select a mailbox and click Deactivate (this may take up to 30 minutes).
  4. Make sure you've backed up your account before continuing and click Send.
    You'll see an on-screen confirmation.
  5. Repeat the process for all remaining mailboxes on your domain.
  6. All mailboxes on your domain are now inactive.

Now contact us to cancel your Office 365 service or licences.

 

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