How to set up email using a new BT hosted domain

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

Once you have purchased a new domain, you must add a new user before you can add aliases or use it for email addresses. To do this, follow these steps:

  1. Sign in to Manage services.
  2. Click on Email Summary.
  3. On the right hand side, there is a list of the licences that you've got. It's a good idea to make sure that you've got enough licences available to assign before you move on.
  4. Click Add New User.
  5. Enter your details then click Next.
  6. Choose a User name - this'll be the bit before the '@' symbol of your email address.
  7. Select the domain that you want to use. Then choose your password, (make sure you keep it safe for later).
  8. You'll be asked to choose a licence type, will depend on the domain that you chose. Click Next.
  9. Review your details, and then click Next.
  10. After a few minutes you'll see a confirmation message.

Once you have purchased a new domain, you must add a new user before you can add aliases or use it for email addresses. To do this, follow these steps:

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. Click Create Email Account.
  4. Complete the required details and click Continue.
  5. Now check your details and click Create email account.
  6. Click Finish.
  7. You'll receive a temporary password so you can activate your new email account. This will be via an email or text depending on what you chose in step 4.
 

Artboard 1 copy 2 Contact us


Chat online, call or email us.

Contact us