Frequently Asked Questions about BT Analyst Alert


  1. How often will I receive email alerts?
  2. How old is the alert data I'm viewing?
  3. Why do the Total Calls not match the Total Alerts?
  4. I can only see fixed line calls over 50p. Can I get calls under 50p?
  5. I have more than one OneBill. Can I view alerts for all my BT OneBill?
  6. I have fixed and mobile on the same BT OneBill, how does this work?
  7. Are the call charges the same as the charges I will see on my bill?
  8. I am not able to monitor the data usage for my mobile handsets.
  9. I have registered my details and the website told me that my account would be setup within seven working hours but I have not heard anything.
  10. I have been told to expect a registration email but it has not arrived, why is this?
  11. What type of calls will I be alerted to?
  12. I have forgotten my bt.com username, or can't log in to bt.com.
  13. I have forgotten my bt.com password.
  14. How do I log on to BT Analyst Alert if I have access to the 'My Account' login formerly known as the GS Portal?
  15. Which browsers can I use with BT Analyst Alert and what settings do I need?
  16. I have a problem or question about Alerts that isn't covered here.

 


1. How often will I receive email alerts?

An email will be sent daily if any of your alert thresholds are breached. If there are no alerts or calls for a particular day, no email will be sent.

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2. How old is the alert data I'm viewing?

The most current alert shows data that is 2 days in arrears for landline calls and between 3 and 5 days for mobile. You can view up to 15 days historic data for landline calls and 30 or 31 for mobile depending on number of days in the month.

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3. Why do the Total Calls not match the Total Alerts?

The Total Calls is the total number of calls made that day. Alerts are only displayed for calls either over 50p or over the threshold specified by yourself.

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4. I can only see fixed line calls over 50p. Can I get calls under 50p?


No, we can only alert for calls over 50p, But we do have a separate report on repeat calls which includes any repeat calls over 10p.

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5. I have more than one OneBill. Can I view alerts for all my BT OneBills?

Yes all your BT OneBills can be added to the alert service. You will receive one email (if set thresholds are breached) and once you've logged into the secure website you can click to change to the BT OneBill you want to view.

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6. I have fixed and mobile on the same BT OneBill, how does this work?

You will receive one email if any of your thresholds are breached.

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7. Are the call charges the same as the charges I will see on my bill?

The call charge data is indicative. It has not been passed through BT's billing process and is a pre-bill estimate only

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8. I am not able to monitor the data usage for my mobile handsets.

Analyst Alert is a monetary alert service only. It wasn't designed as a monitoring service and cannot provide this functionality.

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9. I have registered my details and the website told me that my account would be setup but I haven't heard anything.

This may be due to a number of causes but the most likely cause is that your company email system or ISP has blocked the receipt of emails as 'Spam'. It may help to add the address analyst.alert@bt.com to your contacts list in email. Alternatively ask your email administrator to allow emails from this address. If you still don't receive anything, please contact us at smecats@bt.com.

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10. I have been told to expect a registration email but it has not arrived, why is this?

This may be due to a number of causes but the most likely cause is that your company email system or ISP has blocked the receipt of emails based on certain content. It may help to add the address bt_mob_analyst_alert@bt.com to your contacts list in email. Alternatively ask your email administrator to allow emails from this address. If you still don't receive anything, please contact us at smecats@bt.com,

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11. What type of calls will I be alerted to?

You will be alerted to exceptional calls.
Exceptional calls are those calls that have been generated from fixed or mobile telephone numbers which form part of your BT OneBill. Exceptional calls include Direct Dialled calls and calls which have used call related facilities such as call forwarding, ring back etc. Calls such as Operator connected calls are not included.

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12. I have forgotten my bt.com username, or can't log in to bt.com.

Use the forgotten username link at www.bt.com/analystalert.

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13. I have forgotten my bt.com password.

Use the forgotten password link at www.bt.com/analystalert.

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14. How do I log on to BT Analyst Alert if I have access to the 'My Account' login formerly known as the GS Portal?

You will find BT Analyst Alert is a link on the Applications tab – and this is now the correct way to access the application. If you have any questions about this, please contact the BT Analyst Alert helpdesk at btinformationsolutions@bt.com.

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15. I have a problem or question about Alerts that isn't covered here..

Please contact us at smecats@bt.com

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