How do I change passwords or reset to defaults on a BT Mobile Hotspot?

To change any of the SSID, wi-fi or admin passwords you'll first need to log in to the BT Mobile Hotspot admin page. To do this:

  1. Turn on your BT Mobile Hotspot and connect it to your PC via a USB cable or wi-fi.
  2. In your web browser address bar, i.e. Internet Explorer, type in
  3. Enter the password. The default password is admin (all lower case). This takes you to the BT Mobile Hotspot admin console.

    Please note: If you change any of the passwords and then forget them, we'll no longer be able to tell you what they are. You'll need to reset the hotspot to its factory default settings.

To amend the SSID

  1. Select Settings from the top tab.
  2. Select Wi-Fi Settings from the side tab.
  3. Change the Network Name (SSID) from the default to your own name. This is how it will appear on the wi-fi list of any device connecting to the hotspot.
  4. Scroll down to the bottom of the screen and click Apply.

To change the wi-fi password

  1. Select Settings from the top tab.
  2. Under Wi-Fi Settings select Security.
  3. Change the Pass Phrase and click Apply. The password has to be between 8 to 63 characters, and made up of letters and numbers.

    Note: This currently matches the password that is printed under the battery of the mobile hotspot.

To change Admin password

  1. Select Settings from the top tab.
  2. Select Advanced from the side tab.
  3. Enter the current password. The default is admin.
  4. Enter a new password.

To reset all passwords to default

Press both the Power button and the WPS button together for 5 seconds until the lights flash off and back on.

This resets the SSID, wi-fi password and the admin page password back to default.

Need help connecting? see how to connect to the BT Mobile Hotspot with your SSID & wi-fi password.


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