From November 2013 a Paper Bill Fee* has applied for paper bills. The fee does not apply to initial, supplementary, and final bills.
What is the Paper Bill Fee?
We have two types of paper bills: summary bills and itemised bills. There are different charges for each type of bill.
The fee for a summary bill is £4*.
A summary bill is just that: a summary showing your total spend for that billing period, plus a VAT breakdown. You can see the full details of the bill online, including the itemised calls.
The fee for an itemised bill is £8.
The fee will appear in the 'Other Charges and Credits' section of the bill.
Is the Paper Bill Fee different to the Payment Processing Fee?
Yes, we charge the Payment Processing Fee to customers who don't pay by Direct Debit. So if you continue to have paper bills and don't pay by Direct Debit, you'll see both charges appear on your bill.
Why are you charging a Paper Bill Fee?
We've worked hard to improve our online billing service so that all of our customers can enjoy hassle-free paperless billing, which offers a much more complete billing experience than paper: you can view your bills at any time, from anywhere, on many devices.
We believe online billing will become a valuable aid, helping all customers to manage what they spend with us more intelligently; we'd really like more people to start using it.
So we've now made paper-free billing our standard no-extra-charge billing option.
The advantages of online billing are huge (and you can still print a page or two yourself if you need to).
With online billing you can -
- Easily see summary costs and click through to the finest detail.
- Compare one bill to another.
- Analyse your calls by type of calls, time of day, cost, and so on.
- Create instant reports that you can download and email to colleagues.
- Set up alerts to tell you when someone's making high cost, out of hours, or premium rate calls.
- See what you're spending on calls since your last bill, without having to wait for your next.
These are just some of the reasons why we believe that online billing is so much better than traditional paper bills. But also, it's really important to us to use our resources better: reducing, re-using, and recycling.
It's part of our Better Future programme, which promises to use the power of communication to improve ways of doing business - without it costing the earth. Encouraging customers to switch to paper-free billing helps us reduce the amount of paper we use (and to cut down on wasted paper), which is important not just for us in BT, but for everybody.
How can I avoid the Paper Bill Fee?
By switching to paper-free billing you'll make sure that you don't pay a Paper Bill Fee.
If you want to go paper-free, you'll need to have an online billing account. Take a look at our billing options page, choose the option that describes you and then follow the simple instructions to set up paper-free billing.
How can I reduce the number of Paper Bill Fees I pay if I stick with paper billing?
If you don't want to switch to paper-free billing and have more than one bill, you can consolidate them into a single BT OneBill.
This means the Paper Bill Fee* will only be applied once to the BT OneBill, not each individual bill.
Call us on 0845 600 6156. When prompted, say 'Billing' and we'll be happy to arrange consolidation of your bills.
Do I need to keep paper bills for the taxman?
We cannot give advice on tax matters but you can go paper-free and still satisfy the HMRC. Just download and save your online bills so you can show them to the HMRC if they ask to see them.
HMRC has plenty of information about online billing (or what they call 'electronic invoicing'), including information about receiving and storing online bills. Check out
HMRC: Electronic Invoicing.
* Exclusions apply. The BT Price List contains the full details just go to section 15.