Changing from Office 365 Small Business to BT Business Email Lite

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

Company domains (e.g.yourcompany.co.uk) can only be used with BT Business Lite or Office 365 Small Business (including Premium). They can't be used across both licence types. If you want to change from Office 365 Small Business to BT Business Lite email, you must have sufficient unused free licences.

Before you start, make sure you have sufficient BT Business Email Lite licences and that you've downloaded and backed up all of your mailbox content.

When you've completed your back up, you'll need to de-activate your Office 365 mailboxes and then re-activate them on BT Business Email Lite. Simply follow the steps below:

De-activate your Office 365 Small Business mailboxes

  1. Sign in to MyOffice as the Primary user.
  2. Navigate to Manage Services.
  3. Click on Email Summary - this will display all mailboxes on the account.
  4. Click on an email address to manage it.
  5. Click on View license to confirm the license type on the highlighted email address.
  6. Select De-activate mailbox.
  7. Make sure you've backed up your account before continuing and click Yes. You'll see an on-screen confirmation.
  8. Repeat the process for all remaining mailboxes on your domain and click Yes when you see the final warning box.
  9. All mailboxes on your domain are now inactive.

    Activate your mailboxes with BT Business Email Lite

  10. To change back to Lite, your domain must be activated. Select the primary user account, it'll say Requires Activation.
  11. Select the licence required. Activation can take minutes or up to 48 hours.
  12. If the Primary account shows InProcess, your others accounts cannot be activated until it's complete. Please be patient, activation can take some time.
  13. When it's finished, activate your other accounts with the same licence type.
  14. Each mailbox will display InProcess until they are complete, you'll then be able to access your mailboxes and other features.

Company domains (e.g.yourcompany.co.uk) can only be used with BT Business Lite or Office 365 Small Business (including Premium). They can't be used across both licence types. If you want to change from Office 365 Small Business to BT Business Lite email, you must have sufficient unused free licences.

Before you start, make sure you have sufficient BT Business Email Lite licences and that you've downloaded and backed up all of your mailbox content.

When you've completed your back up, you'll need to de-activate your Office 365 mailboxes and then re-activate them on BT Business Email Lite. Simply follow the steps below:

De-activate your Office 365 Small Business mailboxes

  1. Sign in to Manage services using your username, eg you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. Select Deactivate mailbox.
  4. Make sure you've backed up your account before continuing and click Deactivate. You'll see an on-screen confirmation.
  5. Repeat the process for all remaining mailboxes on your domain.
  6. All mailboxes on your domain are now inactive.

    Activate your mailboxes with BT Business Email Lite

  7. To change back to Lite, your domain must be activated. Under Email, next to your License type, select Manage.
  8. Click the Activate button against the account you wish to activate.
  9. The account will show In Progress. Please be patient, activation can take some time.
  10. When complete, activate your other accounts with the same licence type.
  11. Each mailbox will display In Progress until they are complete, you'll then be able to access your mailboxes and other features.
 

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