How do I make my website live if my domain is managed by another company?

When notified that your new BT website is ready to go live, you'll need to update some settings where your domain is hosted. This process is called Smart Hosting.

It’s easy to make changes to your domain name. To do this, contact the company that currently hosts your domain name and ask them to update your DNS A record to You'll also want to change the records to allow users to find your website without entering ‘www’. These changes will point your domain to your new BT Website and take up to 24 hours to take effect.

To find out who manages your existing domain you can look up the company using one of the websites listed below. Just visit one of these sites and enter your website address: Whois source or Nominet.


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