This answer is relevant if your website has been designed and built by BT. View FAQs for Web Hosting if you built your website. If you're not sure which website package you have, please read How to get support for your website.
We create and display a new phone number for your website to track how many phone calls your new website is generating.
The phone number will direct calls to whichever number you use to receive calls from your customers.
You'll know that a call is coming from your website by the message that is played before the caller is connected to you.
The ability to track how many calls and emails generated from your website is crucial and critical to understanding the effectiveness of your site.