Service status on BT Public Street Payphones 20th December 2016
|All BT Public Street Payphones||BT Public Street Payphones where there is customer demand or a social need 1|
|BT Public Street Payphones in the UK||45,558||BT Public Street Payphones in the UK||20,284|
|Equipped with voice amplification||97%||Equipped with voice amplification||99%|
|You can use coins to make a call||74%||You can use coins to make a call||92%|
|Our performance||65%||Our performance||82%|
|How we measure our performance-
This is the % of Public Street Payphones able to make a chargeable call and excludes 6,973 other payphones BT provides that are available at locations off the street e.g. at stations and airports.
|Payphones adopted by local councils and charities for local communities||3,789|
BT is running an ongoing programme to remove public payphones that do not show any need to be kept and we already are, or will be, consulting with Local Authorities for their removal. This programme will help us to continue to provide payphones with customer demand, as well as those that we believe are located where there is a social need for their retention (as explained below). Social need criteria is made up of either an overriding criteria or reasonable need (as shown in the diagram below). The Customer Demand and Social Need report above is a measure of the level of service at over 20,000 public payphones meeting these definitions.
To find out more about our programme go to www.bt.com/payphones/removals