I can’t get any web pages. How do I specify DNS addresses in Windows?

If you're having problems viewing web pages, it may be a DNS (Domain Name System) issue.

The DNS effectively matches the web addresses you enter into your browser with pages on the internet. If there's a problem with it, you can lose your web browsing. You can fix this by specifying your DNS addresses.

If you're using Windows 7

  1. Click the Windows Start button and select Control Panel, then Network and Sharing Center.
  2. From the left-hand menu, select Change Adapter settings.
  3. Right-click on your broadband connection and select Properties from the pop-up menu.
  4. Select Internet Protocol Version 4 (TCP/IP) from This connection uses the following items:
  5. Click on the Properties button.
  6. Select Use the following DNS server addresses: and enter the IP addresses of the Primary and Secondary DNS servers.
  7. Once you've entered the addresses, click OK to close the Internet Protocol Version 4 (TCP/IP) Properties dialog box.
  8. Click OK to close the Connection Properties dialog box.

If you're using Windows 8 or 8.1

  1. Move your cursor to the bottom right of the screen (swipe one finger from the right if using a touchscreen).
  2. Select Search and type in Control Panel.
  3. Select Control Panel from the search results.
  4. Double click (or tap) to open View network status and tasks under Network & Internet (it may be called Network and Sharing Center).
  5. From the left-hand menu, select Change Adapter settings.
  6. Right-click on your broadband connection and select Properties from the pop-up menu.
  7. Select Internet Protocol Version 4 (TCP/IP) from This connection uses the following items:
  8. Click on the Properties button.
  9. Select Use the following DNS server addresses: and enter the IP addresses of the Primary and Secondary DNS servers.
  10. Once you've entered the addresses, click OK to close the Internet Protocol Version 4 (TCP/IP) Properties dialog box.
  11. Click the OK to close the Connection Properties dialog box.

If you're using Windows 10

  1. Click on the Windows Start icon and select the Settings icon, then Network and Internet.
  2. From the right-hand menu, select Change adapter options.
  3. Right-click on your broadband connection and select Properties from the pop-up menu.
  4. Select Internet Protocol Version 4 (TCP/IP) from This connection uses the following items:
  5. Click on the Properties button.
  6. Select Use the following DNS server addresses: and enter the IP addresses of the Primary and Secondary DNS servers.
  7. Once you've entered the addresses, click OK to close the Internet Protocol Version 4 (TCP/IP) Properties dialog box.
  8. If there is also a tick against the Internet Protocol Version 6 (TCP/IP) option under This connection uses the following items, complete steps 4-7 again.
  9. Click OK to close the Connection Properties dialog box.
 

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