A new Consumer Rights Directive comes into play on the 13th of June 2014. The aim is to increase a consumer's rights where contracts are concluded away from a retailer's shop or premises - for example, where purchases are made online or from a catalogue.

Because of this there will be some changes in the shop, enabling merchants to comply with the law. All of these changes have been developed in association with Trusted Shops.

  • In some cases the customer should confirm during the order process that they know that the right of withdrawal disappears in some cases. Thanks to a new feature, this is now possible in your shop.
  • You are now able to attach the information on withdrawal to various e-mails which your customers receive automatically from your shop.
  • It's also now possible to create, so-called anchors, on pages of your shop with which you can create a table of contents. If someone clicks on one of the headlines in the table of contents, they jump to the paragraph in question. For instance, you can use this on your page on withdrawal making it easier for customers to find the information which is relevant to them.
  • In all countries of the EU, the text of the order button now makes it clear that the customer is entering into a contract with a payment obligation. 

More information and how to implement these changes can be found on the epages blog.


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