How do I reset a BT Cloud Voice Portal password?

How you handle problems with your …

  • Password
  • Username
  • Domain
  • Suspended account

 …depends on whether you're an employee, a group (or site) administrator, or a service (or company) administrator.

Always check your ‘Welcome’ email first. That's where we tell you your username and domain. But if that doesn't help (or you've lost the email), then -

  • If you're an employee, contact your group (or site) administrator.
  • If you are the group (or site) administrator, contact your service (or company) administrator.
  • And if you happen to be the service (or company) administrator, call BT on 0800 389 0537.

I'm an administrator: how do I reset an employee password?

If you're a group (site) administrator, you can only reset passwords for employees within the groups you have access to. 

Service (company) administrators can reset all employee passwords including group (site) administrators.

To reset the password -

  1. Access the BT Cloud Voice portal
  2. Select the employee and navigate to ‘Profile’ 
  3. Select ‘Auto generate and email password’ (this will email a new password to the employee, which they must then change)


Screenshot of portal - Reset password


Or you can set a new password on the portal yourself and just tell your employee what it is.

I'm an administrator: how do I unlock a suspended account?

If you're a group (site) administrator you can only unlock accounts for employees within the groups you have access to. Service (company) administrators can reset all employee accounts including group (site) administrators.

To unlock the account -

  1. Select the employee and navigate to ‘Profile’
  2. Select the ‘Unlock Account’ button at the bottom of the page (you'll only see this when the account is suspended)

If the employee has also forgotten their password then you'll need to reset that as well.  It's best to unlock the account before resetting the password.

Any account that's suspended will automatically be unlocked after 4 hours.


 

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