Can I answer other peoples calls from my extension?

Call Pickup

What is it?
With Call Pickup you can answer a call to anyone within your Cloud Voice Call Pickup Group, which is handy if you're in a team and the caller doesn't care who they speak to in the team as long as they speak to someone.

A Call Pickup Group is essentially a group of extensions on the same site who are allowed (by the administrator) to pick up each other's calls. 

The administrator can set up multiple Call Pickup groups, but you can only be a member of one group.


How do I use it?

Use ‘Feature Access Code’ *98.

Directed Call Pickup with Barge In

What is it?
You can pick up or barge in to any call on your site.
Sounds bit like ‘Group Call Pickup’? Yes, but the difference is that instead of picking up a call from a pre-defined list of people, ‘Directed Call Pickup with Barge In’ uses a Feature Access Code plus the extension number of the phone so you can pick up or barge into any call on the site.


How do I use ‘Directed Call Pickup
’?
The phone rings for your colleague, Carrie
You dial *33 followed by Carrie's extension number
You pick up the call meant for Carrie


How do I use ‘Barge In
’?
Carrie is on a call to a customer
You need to speak to Carrie urgently
You dial *33 followed by Carrie's extension number
As long as Carrie is not set as ‘Barge In Exempt’, you're now in the call with Carrie


How do I set up a tone warning that I'm about to barge in?

  1. Login to the BT Cloud Voice portal
  2. Select the ‘Employee’ menu
  3. Select ’Features
  4. Select ‘Call Control’
  5. Select Direct Call Pickup with Barge In


    Screenshot of portal - Setting up barge in warning


  6. Select ‘Play A Warning Tone When You Barge In’
  7. Click ‘Save


    Screenshot of portal - Setting up barge in warning step 2



 

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