Can an incoming call automatically be placed on hold?

With ‘Automatic Hold/Retrieve’ you can set incoming calls so they automatically go on hold for a predetermined time that you've set. The caller will hear on-hold music and, when the time’s up, they'll connect to you.


How do I set it up?

  1. Login to the BT Cloud Voice portal
  2. From the ‘Employees’ menu, select your employee
  3. Select ’Features
  4. Select ‘Call Control’ and then ‘Automatic Hold/Retrieve’

    Screenshot of portal - Settings

  5. Click ‘Configure

    Screenshot of portal - Settings

  6. Tick ‘Turn on Automatic Hold/Retrieve
  7. Set the ‘Retrieve Calls On Hold After’ time
  8. Click ‘Save’

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