You'll need a PIN so you can access your messages from phones other than your own. Choose a remote access pin that's easy for you to remember. Just dial 1571 and follow the simple instructions to set/change your PIN.
If you hear an error message when dialling 1571, you will need to access your voicemails on the BT Cloud Voice Portal. You need a Voice Portal PIN to do this, and as a security measure, you need to re-set your PIN again when you next log into the Voice Portal.
- Login to the BT Cloud Voice Portal
- Select Employees
- Select Service Settings
- Select Service Passwords
- From Passwords to Change, select the Application drop down and select Voicemail Portal PIN
- Enter your new PIN number
- Click Change Password