Welcome to the new BT Call Tracker application

It's our brand new service, launching in April 2016, and will over time replace the Network Call Performance reports you may be familiar with. We've developed it with you in mind. This 3 minute video will give you a glimpse into the application, and some of the new features now available including:

  • Line type (eg: ISDN30e) included with inventory details for service numbers
  • New 'out of office' report, so you can analyse usage within the hours of their working day and out of hours - and times can be set to reflect your own organisational work pattern
  • Data can be viewed holistically with the ability to then drill down into the detail
  • Drill down on DDI ranges
  • Simultaneous calls report which will help you size your current channel usage, and help scope our future bandwidth requirements

This useful guide (PDF, 962KB) will help you get started and find all the key reports and new features

If you have any feedback or further questions, please click here to email the dedicated helpdesk or call them on 0800 328 2006.