The steps below will allow you to obtain your Office 365 Admin password if you already have your Office 365 Admin username.
If you don’t know what your Admin username is, please follow the steps here.
- Go to the Microsoft portal
- Enter your Office 365 Admin username.
- Click on Can’t access your account?, and select Work or school account.
- Enter your Office 365 Admin username within the User ID field.
- Select Email my alternative email address.
- Microsoft will send an email containing a verification code to the email address you’re using for connecting onto BT.com & BT Business Apps. Enter the verification code within this new page.
- You'll then be able to set a new password.