I've lost my Office 365 admin log in details

To find your username

  1. Sign in to BT Business Apps using your BT.com username, e.g. you@yourcompany.com and password
  2. On the MyApps page, you'll a logo for Office 365 and a small wheel on the top right end side of this logo. Click on this small wheel and select Manage App
    Office 365 admin tile
  3. Once in Manage App page, click on Domain
  4. Your Onmicrosoft.com domain will be displayed: xxxxx.onmicrosoft.com

Your Office 365 Admin username will be: admin@ xxxxx.onmicrosoft.com

To find your password

  1. Go to the Microsoft portal
  2. Enter your Office 365 Admin username.
  3. Click on Can’t access your account?, and select Work or school account.
  4. Enter your Office 365 Admin username within the User ID field.
  5. Select Email my alternative email address.
  6. Microsoft will send an email containing a verification code to the email address you’re using for connecting onto BT.com & BT Business Apps. Enter the verification code within this new page.
  7. You'll then be able to set a new password.

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