Help with removing Ramnit malware

Our Internet Customer Security Team may have recently contacted you by letter following detection of Ramnit malware on your BT Broadband line.

Ramnit malware affects customers who are running Microsoft Windows. If you have any Windows devices connected to your broadband line, it's important to take steps to clean your computer. It's really simple to do.

You need to take action to remove this malware to protect your identity and prevent online fraud.

How to remove the Ramnit malware

If you've already got BT PC Security, the good news is that Ramnit is unlikely to have infected any devices where BT PC Security is installed. But for peace of mind you might want to run a full scan. Be aware that this can take a few hours to complete.

If you don't have BT PC Security, we recommend you download it now to all devices connected to the internet. This will also help protect you from threats like this in the future.

Find out more about BT PC Security

There are some other free third-party tools that can help remove the Ramnit malware. However we don't endorse them and can't be responsible for their success in dealing with the problem.

These include:

What is Ramnit malware?

Malware is malicious software that's used to harm computer operation, steal personal information, or gain access to private computer systems. It can include viruses, spyware and adware, and can appear in many forms including code, scripts, and active content.

Ramnit is a computer worm released in 2011. Ramnit malware steals your personal sensitive information such as your banking credentials. It can also give a malicious hacker access and control of your PC, and stops your security software from running. Ramnit infections are currently estimated to have affected over 3.2m devices worldwide.

Does Ramnit affect all devices?

Ramnit infects Windows computers with the following operating systems:

  • Windows 2000
  • Windows 7
  • Windows 95
  • Windows 98
  • Windows Me
  • Windows NT
  • Windows Server 2003
  • Windows Server 2008
  • Windows Vista
  • Windows XP

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