What are primary and secondary users?

Whilst you can have multiple login details to access our services only one of these can make changes to your whole account. We call this login the primary user.

The primary user is the person we email with service updates and other important information. They're also responsible for setting up secondary email users and can reset the secondary user's password.

Secondary users can still use many services, including email, but they can only make changes on their own account.

To make changes to your account, sign in to My BT Business account.


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