A hunt group allows incoming calls to the main hunt group number to search for a free line. In addition, each Featureline within a hunt group has its own direct inward dial number and an individual internal extension number.
You can have a maximum of 10 hunt groups on any one site.
If you are served by a system Y exchange, you can have up to 30 extensions in one hunt group. If you are served by a system X exchange, you can have up to 60 extensions in one hunt group.
The following features are not available on hunt group extensions:
- Call Diversion of direct inward dialling numbers.
- Call Waiting
- Ring Back.
There are two types of hunting available:
- Sequential hunting
This is the default setting. The BT exchange always attempts to connect an incoming call to the first extension in the hunt group and hunts to the second extension only if the first is engaged. This means the majority of calls are received by the first extension.
- Cyclical hunting
This type of hunting needs to be requested. The BT exchange always attempts to connect an incoming call to the extension following the extension that answered the previous call.