Where can I find information on moving premises?



How do I find out more about moving my BT products & services to my new premises?
Visit our Moving premises website to learn more about what you can expect when moving your BT products & services.

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How much notice should I give BT prior to moving?
Timescales for transferring your BT services vary depending on:
a) the complexity of the products to be moved,
b) appointment availability and
c) the state of the premises that you wish to move to.

Because of the recent poor weather in some areas, if an engineer is needed, it could take up to 26 days for a single line transfer, depending on survey and appointment availability.
More complex & multi-line products will almost certainly require a longer lead time.

If you want to move your BT Business broadband service and have it working on the same day as your phone line, you must give us a minimum of 10 working days, however completion times are dependent upon completion of a survey and appointment availability. Your broadband can be activated once your phone line is fully operational. If you have broadband with another supplier and not with BT, please note that you may not be able to connect Broadband on the same day as your line.

What charges will I have to pay when I move premises?
This will depend on what services you require and what's already installed at your new premises. All your charges are set out in the contract we send you to confirm your order. For a quick guide to costs, please see below. When you call the number on the Moving premises website we can discuss the charges with you.

Reactivate existing phone line - FREE.
Move a broadband service - FREE.
Move ISDN line - price dependant upon survey.
Move a leased line - price dependant upon survey.

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Can I take my existing phone number with me when I move?
If you're moving within the area covered by your existing telephone exchange, you should be able to keep your existing number. You can take 0800, 0845 and other BT Telemarketing numbers with you wherever you move in the UK. If you're moving out of the area covered by your existing telephone exchange but want to keep your existing number, we can arrange for your old number to be redirected to your new number for an additional fee.

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How do I update my BT phone book directory listing?
When you confirm your requirements for the move, we'll ask whether you wish to update your BT directory listing.

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What do I do about stopping services at our old premises?
We will co-ordinate stopping of your old service and activation at your new premises to suit your plans.

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What is the best way to notify BT of which products/services we wish to keep and the ones we no longer need?
The best way to do this is to tell us about your plans to move as early as possible by contacting us via the Moving premises website.

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Will BT assist in moving equipment and installing at our new premises?
Yes for certain products. However there is likely to be a charge for this service. The lead time for moving equipment will be dependant on the complexity of the equipment. Please allow 10 to 26 working days for a small office and even longer if a large amount equipment is to be moved.

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We have specific IT and phone system requirements for our new premises. Can BT help?
Yes, we can help with your specific phone system and IT requirements. Simply call the number on our Moving premises website , and our account management team will get back to you with the best package to suit your requirements.

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