I'm having problems with BT Answer 1571

BT Answer 1571 is not responding to any commands such as delete or save

  • Ensure telephone is set to Tone Dialling.

If the telephone does not have tone dialling or is set to tone dialling and is still not accepting the request, please try using another telephone.

There is an interrupted dial tone, but no messages

If you have another line or access to another line, ring your number and leave a test message. Then check 1571 and delete it. This usually removes the interrupted dial tone. If the problem continues, please contact our faults department.

Messages are received late

Contact our faults department on the number below as there may be a fault with your local BT Exchange.

BT Answer cuts in straight away

If you have access to a mobile or another line, make a test call to confirm that the problem still exists. Disconnect all your equipment from the main socket and try another telephone as your apparatus may be faulty. If everything appears OK, but BT Answer is still answering on zero rings, please contact our faults department on the number below.

If your are still experiencing difficulties with BT Answer, please report a fault online or contact us.


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