Why can't I change some of the DNS records for my domain name?

Unless your domain name has been used with one of our web hosting packages or eShop you should have full control over the DNS records. If you've got a hosting package, any records associated with the primary domain name are disabled to prevent accidental changes.

If you want to edit the locked DNS records of your primary domain name please get in touch with our technical helpdesk. You'll find their details by clicking the contact us link on this page.


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