What if I need to change the engineer appointment? 

Good news. You can check (and usually change) the time and date of your engineer's visit by going to Track an order - you'll just need your order reference number and postcode.

If you can't change it online, you'll need to get in touch and we'll reschedule your appointment. Get our contact details by clicking the contact us link on this page.

Note: A missed appointment may result in a callout charge.


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