We can only send emails about your bills to one email address. If a colleague needs to receive them too, they need to set up their own 'My account' using the same billing accounts.
To change or check the email address where we send news about your bills:
- Sign into My account
- Click on Personal details
- Click on the arrow to expand the My Contact details section
- Change or check your primary contact email address
- Make sure that our email isn't going straight into your junk folder by marking our address as ‘not junk'
If you're not getting any of our billing emails, it could be that your spam filter is diverting them into your spam folder. To get round this, add firstname.lastname@example.org to your list of allowed contacts.