You may need to re-install BT PC Backup after a computer upgrade or when you've had to re-install Windows on an existing machine due to an issue.

To re-install BT PC Backup:

  1. Log in to the Account Management website using your email address and password.

    BT PC Backup Account Management Summary
  2. If you have multiple accounts registered to you, a list of your accounts is displayed. Select the account that you require.
  3. Click on the Reinstall Agent link to display the Reinstall Agent page:

    BT PC Backup Reinstall Agent
  4. Click on the Download software button. The Preparing the Software to Download page is displayed:

    Preparing software download

    When the BT PC Backup software is ready for download, the Download Instructions page is displayed:

    BT PC Backup Download Instructions
  5. Click on the Begin Download button to display the File Download dialog.
  6. Click on the Save button to display the Save As dialog.
  7. Specify a location for the installation file.
  8. Click on the Save button to start the download. Once the download is complete, the Download Complete dialog is displayed.
  9. Click on the Run button to start the installation.

Artboard 1 copy 2 Contact us

Chat online, call or email us.

Contact us