How do I contact BT?

BT Business customers

If you need help:

  1. Go to Help and contact.
  2. Choose the product or service you need help with.
  3. Click the Contact tab.
  4. Under 'Contact us about…' select the product or service you're contacting us about.
  5. Finally, choose the option which best fits your reason for getting in touch - 'Orders'; 'Faults'; 'Billing' etc.

Here you'll find the right number or email address for whoever you need to contact (depending on what you want to talk about). Or you may be able to start a Live Chat.

Residential customers

You're currently on the BT Business website so if you're after information for residential customers you need to take a look at our residential website.


Artboard 1 copy 2 Contact us

Chat online, call or email us.

Contact us