Guide to using the BT Business Smart Hub

Where can I find user guides and self-service tools for BT One Phone?

We want to make sure you have the support you need to get the most out of BT One Phone. The user guides and self-service tools below will help you get started and introduce you to the many features and functions that BT One Phone has to offer - features designed around the way you work, with the aim of making your life easier.

BT One Phone quick start guide (PDF, 0.3MB)

BT One Phone user guide (PDF, 1MB)

BT One Phone self-care portal admin guide (PDF, 5.8MB)

BT One Phone call settings admin guide (PDF, 7MB)

BT One Phone attendant guide (PDF, 1MB)

BT One Phone call recording guide (PDF, 1.6MB)

Yealink SIP-T40P IP Phone user guide (PDF, 1.7MB)

Latest release updates and product changes

Changes to VPBX PIN security (PDF, 0.3MB)

EU Roaming Regulation changes (PDF, 0.2MB)

BT One Phone customer self care portal release 2.19 (PDF, 0.3MB)

BT One Phone Portal 2.23 release notes (PDF, 0.9MB)

BT One Phone Portal 2.24 release notes (PDF, 1MB)

BT One Phone Portal 2.25 release notes (PDF, 1MB)

BT One Phone Portal 2.26 release notes (PDF, 1MB)

BT One Phone adds SIP Phones to the Portfolio - December 2016 (PDF, 0.3MB)

New Thresholds, Alerts & Capping Functionality (PDF, 1.4MB)

BT One Phone Portal 2.29 release notes (PDF, 0.6MB)

BT One Phone VPBX 2.32 Release Notes (PDF, 0.9MB)

BT One Phone Roaming & Network 2.32 Release Notes (PDF, 0.7MB)

BT One Phone User Training videos

The BT One Phone Training videos step the User, Administrator or Attendant through the various actions and activities that they need to make the most of their BT One Phone solution.

Visit the BT One Phone Professional training videos

Visit the BT One Phone Office training videos

BT One Phone portal

The BT One Phone portal is an online tool that makes it easy to manage your phone settings and preferences, helping you work smart on the move.

BT One Phone company administrators can add new users, and activate or deactivate BT One Phone SIM cards - at the touch of a button.

Visit the BT One Phone portal

Frequently asked questions

Quickly and easily find the all the help you need with answers to common questions under the
Setting up, Using and Fix tabs in our help pages..