Guide to using the BT Business Smart Hub

BT One Phone Professional training videos

We want to make sure you make the most of your BT One Phone solution. The training videos below will help get you started and introduce you to the many features and functions that BT One Phone has to offer - features designed around the way you work, with the aim of making your life easier.

User training videos

Getting started with the BT One Phone portal

How to use the call handling features

How to use the alert client

How to use the dial-in service menu

How to set your availability and presence settings

BT One Phone mobile application

Administration training videos

BT One Phone Professional overview

BT One Phone Portal introduction

BT One Phone help pages

How to log in as an administrator

BT One Phone Portal

BT One Phone Portal overview

Thresholds, alerts & capping

BT One Phone Portal - Reports 1

BT One Phone Portal - Reports 2

BT One Phone Portal - Company information

BT One Phone - Business Telephony

How to use your directory

How to manage hunt groups

How to edit and delete pickup groups

Add, edit and delete user templates

How to use routing templates

Add, edit and delete CLI templates