Guide to using the BT Business Smart Hub

What do my Smart Hub’s lights mean?

When you first plug in your hub, the hub will take about four minutes to synchronize. The lights will appear in this order:

Light status What it means What to do
No light

The power is off or you've turned the lights off If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If there's still no light, call us on 0800 800 154.
Green light

The Hub is starting up Wait a couple of minutes for it to start
Flashing orange light

The Hub is connecting to broadband - this takes about 30 seconds Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
Steady orange light

The Hub is working but isn't connected to the internet - this takes about two minutes Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected
Blue light

The Hub is working fine If you can't get online there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again.

Other lights that you might see

Light status What it means What to do
Flashing purple light

The Hub is working but isn't connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed.

Has your broadband been activated? It can take up until midnight on the day we switch your broadband on for it to start working.

This answer is relevant if your website has been designed and built by BT. View FAQs for Web Hosting if you built your website. If you're not sure which website package you have, please read How to get support for your website.

Check for any service problems in your area. The easiest way to do this is to by checking our service status page.

If you've still got problems, try following the steps via our Repair Centre.

Red light

There's a problem somewhere Using the Power button, turn your Hub off and then on again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If this doesn't fix it call 0800 800 154. Make sure you're next to your Hub with a computer or device when you call us
WPS button and light

  If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, you didn't connect. Give it a couple of minutes and try again. No light means that it's connected successfully