We're sorry that you’re not happy with BT

What's your complaint about?

By selecting a group we will put you in touch with the service agent who is in the best position to resolve your problem.

About your complaint with us


If you're unhappy with any of our products or services and want to make a complaint, our service teams should be the first people you contact by selecting one of the groups above.


Most of the time our front line agents can resolve complaints straightaway so the first step in making a complaint is to contact us.


If you want to know more about how we handle complaints, take a look at our Customer Complaints Code.

Not happy with how your complaint has been dealt with?

If you feel that we still haven't resolved your complaint, please fill in our BT Business complaint escalation form telling us as much detail as you can. We'll look into your complaint and get back to you as soon as we can.