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We currently have 6 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Sat 28/05/2016 at 08:17 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Swansea - 01792 (estimated clear date 02/06/2016)

Cranmore - 01749 (estimated clear date 02/06/2016)

Etwall - 01283 (estimated clear date 02/06/2016)

Wem- 01939 (estimated clear date 02/06/2016)

Rendham- 01726 (estimated clear date 02/06/2016)

Strangford - 02844 (estimated clear date 02/06/2016)

Melrose - 01896  (estimated clear date 02/06/2016)

Tempo - 02889 (estimated clear date 02/06/2016)

Upper Cwmtwrch- 01639 (estimated clear date 02/06/2016)

Leedstown - 01736 (estimated clear date 01/06/2016)

Stanley - 01512, 01207, 01738 (estimated clear date 01/06/2016)

Ponterwyd - 01970 (estimated clear date 01/06/2016)

Ilketshall- 01986 (estimated clear date 01/06/2016)

Wainfleet - 01754 (estimated clear date 01/06/2016)

Ballynahinch - 02897 (estimated clear date 01/06/2016)

Brimscombe - 01453 (estimated clear date 01/06/2016)

Aylesbury - 01296 (estimated clear date 01/06/2016)

Sheffield - 01142,01143,01144 (estimated clear date 01/06/2016)

Northolt - 0203, 0207, 0208 (estimated clear date 30/05/2016)     

Belstead - 01473 (estimated clear date 30/05/2016)         

Linlithgow- 01506 (estimated clear date 30/05/2016)        

Odiham - 01256 (estimated clear date 30/05/2016)       

Linton - 01223 (estimated clear date 30/05/2016)       

Melrose - 01896 (estimated clear date 30/05/2016)       

Cheddar - 01934 (estimated clear date 30/05/2016)       

Tynygroes - 01492 (estimated clear date 30/05/2016)      

Cemaes Bay - 01407 (estimated clear date 30/05/2016)      

Glenwherry - 02825 (estimated clear date 30/05/2016)     
     
Potters Bar - 01707 (estimated clear date 30/05/2016)       

Ringmer - 01273 (estimated clear date 30/05/2016)      

Uley - 01453 (estimated clear date 30/05/2016)      

Beningbrough - 01904 (estimated clear date 30/05/2016)         

Please revisit this page for further updates.

Ongoing
Sat 28/05/2016 at 08:16 BT Infinity problem in the Southend on Sea area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 23/05/2016 23:02

We're really sorry but we've got a problem at the moment in the Southend on Sea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

05:15
Sat 28/05/2016 at 11:54 Broadband problem in the Knowle area Dialling codes affected: 01564

Dialling codes affected: 01564

Impacting service since 27/05/2016 11:27

We're really sorry but we've got a problem at the moment in the Knowle area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

05:00
Sat 28/05/2016 at 17:56 BT Infinity problem in the Motherwell area Dialling codes affected: 01698

Dialling codes affected: 01698

Impacting service since 27/05/2016 13:42

We're really sorry but we've got a problem at the moment in the Motherwell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

06:45
Sat 28/05/2016 at 18:00 Broadband problem in the Pontrhydfendigaid area Dialling codes affected: 01974

Dialling codes affected: 01974

Impacting service since 27/05/2016 17:58

We're really sorry but we've got a problem at the moment in the Pontrhydfendigaid area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Sat 28/05/2016 at 00:49 BT Infinity problem in the Heath Hayes area Dialling codes affected: 01543

Dialling codes affected: 01543

Impacting service since 28/05/2016 00:32

We're really sorry but we've got a problem at the moment in the Heath Hayes area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

06:00
Date & Time Resolved issues 5 Details Time resolved
Fri 27/05/2016 at 09:38 BT Infinity problem in the Didcot area Dialling codes affected: 01235

Dialling codes affected: 01235

We've fixed the problem in the Didcot area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/05/2016 at 11:02
Fri 27/05/2016 at 10:18 BT Infinity problem in the Wideopen area Dialling codes affected: 0191

Dialling codes affected: 0191

We've fixed the problem in the Wideopen area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/05/2016 at 11:02
Fri 27/05/2016 at 12:12 BT Infinity problem in the Hamilton area Dialling codes affected: 01698

Dialling codes affected: 01698

We've fixed the problem in the Hamilton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/05/2016 at 16:07
Sat 28/05/2016 at 23:42 Broadband problem in the Caversham area Dialling codes affected: 01183,01189

Dialling codes affected: 01183,01189

We've fixed the problem in the Caversham area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 28/05/2016 at 03:03
Sat 28/05/2016 at 00:16 BT Infinity problem in the Winterslow area Dialling codes affected: 01980

Dialling codes affected: 01980

We've fixed the problem in the Winterslow area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 28/05/2016 at 03:02

Phone Line

We currently have 3 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sat 28/05/2016 at 08:17 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Swansea - 01792 (estimated clear date 02/06/2016)

Cranmore - 01749 (estimated clear date 02/06/2016)

Etwall - 01283 (estimated clear date 02/06/2016)

Wem- 01939 (estimated clear date 02/06/2016)

Rendham- 01726 (estimated clear date 02/06/2016)

Strangford - 02844 (estimated clear date 02/06/2016)

Melrose - 01896  (estimated clear date 02/06/2016)

Tempo - 02889 (estimated clear date 02/06/2016)

Upper Cwmtwrch- 01639 (estimated clear date 02/06/2016)

Leedstown - 01736 (estimated clear date 01/06/2016)

Stanley - 01512, 01207, 01738 (estimated clear date 01/06/2016)

Ponterwyd - 01970 (estimated clear date 01/06/2016)

Ilketshall- 01986 (estimated clear date 01/06/2016)

Wainfleet - 01754 (estimated clear date 01/06/2016)

Ballynahinch - 02897 (estimated clear date 01/06/2016)

Brimscombe - 01453 (estimated clear date 01/06/2016)

Aylesbury - 01296 (estimated clear date 01/06/2016)

Sheffield - 01142,01143,01144 (estimated clear date 01/06/2016)

Northolt - 0203, 0207, 0208 (estimated clear date 30/05/2016)     

Belstead - 01473 (estimated clear date 30/05/2016)         

Linlithgow- 01506 (estimated clear date 30/05/2016)        

Odiham - 01256 (estimated clear date 30/05/2016)       

Linton - 01223 (estimated clear date 30/05/2016)       

Melrose - 01896 (estimated clear date 30/05/2016)       

Cheddar - 01934 (estimated clear date 30/05/2016)       

Tynygroes - 01492 (estimated clear date 30/05/2016)      

Cemaes Bay - 01407 (estimated clear date 30/05/2016)      

Glenwherry - 02825 (estimated clear date 30/05/2016)     
     
Potters Bar - 01707 (estimated clear date 30/05/2016)       

Ringmer - 01273 (estimated clear date 30/05/2016)      

Uley - 01453 (estimated clear date 30/05/2016)      

Beningbrough - 01904 (estimated clear date 30/05/2016)         

Please revisit this page for further updates.

Ongoing
Sat 28/05/2016 at 08:17 Telephone problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 16/05/2016 10:41

Update 1: Engineers continue to work on the damaged cables to restore service.

We're really sorry but we've got a problem at the moment in the Hornchurch area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

29/05/2016 10:00
Sat 28/05/2016 at 08:17 Telephone problem in London Albert Dock. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 25/05/2016 14:53

Update 1: Engineers are working to repair the damage cables.

We're really sorry but we've got a problem at the moment in London Albert Dock, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03/06/2016 10:00
Date & Time Resolved issues 2 Details Time resolved
Fri 27/05/2016 at 05:07 Telephone problem in the Bradford area Dialling codes affected: 01274

Dialling codes affected: 01274

We've fixed the problem in the Bradford area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 27/05/2016 at 08:16
Sat 28/05/2016 at 00:52 Telephone problem in the Cropredy area Dialling codes affected: 01295

Dialling codes affected: 01295

We've fixed the problem in the Cropredy area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Sat 28/05/2016 at 02:04

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