BT Business home
Business

Broadband

We currently have 1 ongoing issue and 2 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Thu 30/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 01726 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)

Claverley - 01746 (estimated clear date 30/06/2016)  

Llandybie - 01269 (estimated clear date 30/06/2016)  

Llanboidy - 01994 (estimated clear date 30/06/2016)  

Templepatrick - 02894 (estimated clear date 30/06/2016)  

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 2 Details Time resolved
Wed 29/06/2016 at 06:37 BT Infinity problem in the Daventry area Dialling codes affected: 01327

Dialling codes affected: 01327

We've fixed the problem in the Daventry area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/06/2016 at 23:26
Wed 29/06/2016 at 10:57 BT Infinity problem in the Leatherhead area Dialling codes affected: 01372

Dialling codes affected: 01372

We've fixed the problem in the Leatherhead area so your broadband should now be working. If it isn't, try restarting your modem or router.

Phone Line

We currently have 2 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Thu 30/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 01726 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)

Claverley - 01746 (estimated clear date 30/06/2016)  

Llandybie - 01269 (estimated clear date 30/06/2016)  

Llanboidy - 01994 (estimated clear date 30/06/2016)  

Templepatrick - 02894 (estimated clear date 30/06/2016)  

Please revisit this page for further updates.

Ongoing
Thu 30/06/2016 at 00:07 Telephone problem in the Gants Hill area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 23/06/2016 13:36

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/07/2016 10:00
Date & Time Resolved issues 2 Details Time resolved
Wed 29/06/2016 at 21:57 Telephone problem in the Mortimer area Dialling codes affected: 01189

Dialling codes affected: 01189

We've fixed the problem in the Mortimer area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 29/06/2016 at 22:02
Thu 30/06/2016 at 05:43 Telephone problem in the Ardglass area Dialling codes affected: 02844

Dialling codes affected: 02844

We've fixed the problem in the Ardglass area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 30/06/2016 at 05:47

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...