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Broadband

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Wed 31/08/2016 at 01:19 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Scarborough - 01723 (estimated clear date 05/09/2016)

Dornoch - 01862 (estimated clear date 05/09/2016)

Friockheim - 01241 (estimated clear date 05/09/2016)

Thrybergh- 01709 (estimated clear date 05/09/2016)

Belbroughton - 01562 (estimated clear date 05/09/2016)

Stebbing - 01371 (estimated clear date 05/09/2016)

Criccieth - 01766 (estimated clear date 05/09/2016)

St Merryn - 01841 (estimated clear date 05/09/2016)

Cosham- 02392 (estimated clear date 05/09/2016)

Caversham - 01183, 01189  (estimated clear date 02/09/2016)

Stanley - 01207, 01512, 01738 (estimated clear date 02/09/2016)

Mattishall - 01362 (estimated clear date 02/09/2016)

Pipers Pool - 01566 (estimated clear date 02/09/2016)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 02/09/2016)

Kinross - 01577 (estimated clear date 01/09/2016)

Llandeilo - 01558 (estimated clear date 01/09/2016)

Darley - 01423 (estimated clear date 01/09/2016)

Please revisit this page for further updates.



Ongoing
Wed 31/08/2016 at 13:23 Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. BT Business issue with non-BT hosted domain,

Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. This is not impacting customers using Microsoft Office365. Our engineers are working towards a resolution.

ongoing
Wed 31/08/2016 at 15:40 BT Infinity problem in the Basingstoke area Dialling codes affected: 01256

Dialling codes affected: 01256

Impacting service since 31/08/2016 14:11

We're really sorry but we've got a problem at the moment in the Basingstoke area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 1 Details Time resolved
Wed 31/08/2016 at 08:53 BT Infinity problem in the Sidlesham area Dialling codes affected: 01243

Dialling codes affected: 01243

We've fixed the problem in the Sidlesham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 31/08/2016 at 10:44

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Wed 31/08/2016 at 01:19 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Scarborough - 01723 (estimated clear date 05/09/2016)

Dornoch - 01862 (estimated clear date 05/09/2016)

Friockheim - 01241 (estimated clear date 05/09/2016)

Thrybergh- 01709 (estimated clear date 05/09/2016)

Belbroughton - 01562 (estimated clear date 05/09/2016)

Stebbing - 01371 (estimated clear date 05/09/2016)

Criccieth - 01766 (estimated clear date 05/09/2016)

St Merryn - 01841 (estimated clear date 05/09/2016)

Cosham- 02392 (estimated clear date 05/09/2016)

Caversham - 01183, 01189  (estimated clear date 02/09/2016)

Stanley - 01207, 01512, 01738 (estimated clear date 02/09/2016)

Mattishall - 01362 (estimated clear date 02/09/2016)

Pipers Pool - 01566 (estimated clear date 02/09/2016)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 02/09/2016)

Kinross - 01577 (estimated clear date 01/09/2016)

Llandeilo - 01558 (estimated clear date 01/09/2016)

Darley - 01423 (estimated clear date 01/09/2016)

Please revisit this page for further updates.



Ongoing
Wed 31/08/2016 at 12:52 Telephone problem in the West Kingsdown area. Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 29/08/2016 12:50

We're really sorry but we've got a problem at the moment in the West Kingsdown area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/09/2016 10:00
Wed 31/08/2016 at 16:17 Telephone problem in the Cowfold area Dialling codes affected: 01403

Dialling codes affected: 01403

Impacting service since 31/08/2016 16:05

We're really sorry but we've got a problem at the moment in the Cowfold area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/09/2016 10:30

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 31/08/2016 at 13:23 Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. BT Business issue with non-BT hosted domain,

Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. This is not impacting customers using Microsoft Office365. Our engineers are working towards a resolution.

ongoing

BT Net/ISDN30

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 31/08/2016 at 13:23 Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. BT Business issue with non-BT hosted domain,

Some BT Business customers, with a non-BT hosted domain, may be facing intermittent email delivery failures when sending via mail relay. This is not impacting customers using Microsoft Office365. Our engineers are working towards a resolution.

ongoing

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