Service status

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Martinstown - 01305, 02821 (estimated clear date 15/01/2018)

Eglinton - 02871 (estimated clear date 15/01/2018)

Llantrisant - 01443 (estimated clear date 15/01/2018)

Ashton Under Hill - 01623 (estimated clear date 15/01/2018)

Edwinstowe - 01623 (estimated clear date 15/01/2018)

Thanet - 01843 (estimated clear date 15/01/2018)

Pencombe - 01885 (estimated clear date 15/01/2018)

Kilkeel - 02841 (estimated clear date 15/01/2018)

Ardglass - 02844 (estimated clear date 15/01/2018)

Wick - 01955 (estimated clear date 15/01/2018)

Denholm - 01450 (estimated clear date 13/01/2018)

Dudleston Heath - 02825 (estimated clear date 13/01/2018)

Malton - 01653 (estimated clear date 13/01/2018)

Llangranog - 01239 (estimated clear date 13/01/2018)

Bamburgh - 01668 (estimated clear date 13/01/2018)

Stratton On The Fosse - 01761 (estimated clear date 13/01/2018)

Malton - 01653 (estimated clear date 13/01/2018)

Ballyronan - 02879 (estimated clear date 13/01/2018)

Dudleston Heath - 01691 (estimated clear date 13/01/2018)

Shoreditch - 0203, 027, 0208 (estimated clear date 13/01/2018)

Winchcombe - 01242 (estimated clear date 13/01/2018)

Broomhill - 01142, 01143, 01144 (estimated clear date 13/01/2018)

Blackwood - 01495 (estimated clear date 13/01/2018)

Ballynahinch - 02897 (estimated clear date 13/01/2018)

Edingworth - 01934 (estimated clear date 13/01/2018)

Shrewsbury - 01473 (estimated clear date 13/01/2018)

Woolverstone - 01473 (estimated clear date 12/01/2018)

Powburn - 01665 (estimated clear date 12/01/2018)

Trimsaran - 01554 (estimated clear date 12/01/2018)

Tilehurst - 01183 (estimated clear date 12/01/2018)

West Malling - 01634 (estimated clear date 12/01/2018)

Midhurst - 01730 (estimated clear date 12/01/2018)

Stichil - 01573 (estimated clear date 12/01/2018)

Coleraine - 02873 (estimated clear date 12/01/2018)

Dialling codes affected: 01437

Impacting service since 19/11/2017 12:37

We're really sorry but we've got a problem at the moment in the Haverfordwest area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Dialling codes affected: 0203

Impacting service since 09/01/2018 11:37

We're really sorry but we've got a problem at the moment in the Greenford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Dialling codes affected: 01288

Impacting service since 10/01/2018 09:49

We're really sorry but we've got a problem at the moment in the St Tudy area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Dialling codes affected: 0203,0208

Impacting service since 12/01/2018 11:51

We're really sorry but we've got a problem at the moment in the London Woolwich area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Dialling codes affected: 01283

Impacting service since 12/01/2018 15:06

We're really sorry but we've got a problem at the moment in the Repton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Dialling codes affected: 01463

We've fixed the problem in the Inverness Macdhui area so your BT Broadband should now be working. If it isn't, try restarting your router.

Dialling codes affected: 01564

We've fixed the problem in the Knowle area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the London Layonstone area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 01595

We've fixed the problem in the Lerwick area so your broadband should now be working. If it isn't, try restarting your modem or router.

Dialling codes affected: 0203, 0207 

We've fixed the problem in the Bayswater area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 01738

We've fixed the problem in the Caputh area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 01827

We've fixed the problem in the Polesworth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 02920

We've fixed the problem in the Taffs Well area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the London Stepney Green area so your broadband should now be working. If it isn't, try restarting your modem or router.

Dialling codes affected: 01865

We've fixed the problem in the Cowley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Dialling codes affected: 01637

We've fixed the problem in the Newquay area so your broadband should now be working. If it isn't, try restarting your modem or router.